PetHotel Zoo
Amenities
- Outdoor run
- Vet on call
Pricing per night
- Cão pequeno€20/night
- Cão médio€20/night
- Cão grande€20/night
Guest reviews
Asal Shi3 years agoA great home for your cat or dog. They are very kind and caring. Rooms are heated for the cold winter days and they are cleaned daily. Get all the vaccinations for your furry friend. Because they are a bit strict about it. Book in advance for the holidays season.
Sofia Viegasa year agoSome years ago, me and my family went on vacation and we decided to left our so beloved dog with only 2 years at that time at this pet hotel. It went ok. We decided to do repeat that the next year where it all went downhill. The second year, after me and my family returned from vacation we went to pick up our dog and he looked a totally different dog. Scared when we would pet him, as if we were gonna hit him (thing that never happened), he always seemed sad and afraid we were gonna do something. its been 5y and my dog (a pug who’s really sweet) still shows some signs of fear whenever other people other than me and my family pet him. Unfortunately until this day we don’t know what happened, but please search for places that are pet friendly when you go on vacation or seek people who are trustworthy to take care of your pet, because you can never guess what happens in this type of places.
K R (KR)3 years agoVery bad experience. First of all, upon arriving i hear all the dogs sounding so sad and lonely, being isolated in their own rooms. Lots of dogs howling in loneliness. My dog immediately felt scared to enter. In their website it says they only get 30mins of time outside, 2x a day. The rest of the day they are alone in their closed rooms. Second of all, they were not able to accept my dog because of their own fault, left me desperate for an alternative as I fly out of the country the same day. I booked a dog hotel 3 weeks before I need to leave, and sent them all the documents and papers that my dog has for them to check if all good and to let me know if there’s anything else i need to prepare. I’ve arrived and they told me my dog is missing one vaccine that is not mandatory but dog hotels require it, so they can’t take my dog. They did not check and reply to my email, as they said normally they would. Was a very stressful day to find this out on the day of my flight all because they were not diligent with their bookings and responsibilities. The Portuguese woman that didn’t speak English wasn’t very apologetic with this incident. Happy to not have continued to bring my dog here. Read the other reviews, they say the same..
João Ricardo de Matos8 years agoNice!
Samuel9 months agoGosto muito de deixar a minha coelha no hotel. Tratam na sempre muito bem e as pessoas são sempre muito simpáticas. Só tenho pena de não poderem mandar umas fotos ou vídeos por WS. Mas podemos ligar ou mandar email que respondem sempre e dizem como se está a portar o bichinho. É um descanso estar de férias e saber que o nosso companheiro está bem tratado.
Location
Estrada da Luz 1 a, 1600-151 Lisboa, Portugal
House rules
The prices shown are for daily accommodation for a period of no more than 60 days. For extended stays or for a larger number of animals, please contact us. We only accept grouping together animals belonging to the same owner. If we are not notified of any change or cancellation of the booking up to 15 days before its start date, the amount paid for the reservation will not be refunded. If the stay is extended, the remaining balance is paid by bank transfer. NOTE: Minimum stay of 5 nights, from 1 June to 15 September.1 – Jardim Zoológico e de Aclimação em Portugal, S.A. undertakes to accommodate pets — dogs, cats and other approved animals* — in appropriate facilities, during the periods agreed with the owners, providing them with the appropriate care, namely their safekeeping and feeding.2 – No animals, of any species, are admitted that do not appear healthy and/or that do not have their vaccination booklet up to date. Admission is carried out only and exclusively after the primary vaccination course has been completed (minimum of 15 days after completion). Any recent illness or chronic condition the animal may have must be reported, without exception, during the booking process. If the animal is taking any oral medication, the owner must bring a prescription from the attending Veterinarian. Mandatory vaccination: 2.1 Dogs – Distemper, Hepatitis, Parvovirus, Leptospirosis, Rabies and Kennel Cough, dewormed (internally and externally); 2.2 Cats – Feline respiratory herpesvirus, infectious rhinotracheitis or calicivirus, infectious panleukopenia, deworming (internally and externally); 2.3 Rabbits – Myxomatosis and Viral Haemorrhagic Disease.3 – Admission is not granted to animals that display excessive aggressiveness and a risk to the safety of the Pet Hotel staff.4 – The admission of potentially dangerous breeds of dog is subject to the presentation of all the legal documentation they are required to have, as well as the respective insurance.5 – The amounts charged daily refer exclusively to accommodation and feeding. At the time of booking the facility, 50% of the estimated value of the stay is always charged, which will be deducted from the final service invoice. **6 – Jardim Zoológico accepts no liability for any illnesses or injuries the animal suffers or may come to suffer during or after the period of stay. In the event of a significant change in the animal's health, the Zoo undertakes to notify the owner or their representative. Where contact is not possible and there is an emergency, the Zoo will arrange veterinary care for the animal in accordance with the instructions of the owner or their representative, which will vary depending on the severity of the situation. All expenses incurred in these circumstances will be invoiced to the owner.7 – If we are not notified of any change or cancellation of the booking up to 15 days before its start date, the amount paid for the reservation will not be refunded. Failure to collect the animal at the end of the stay incurs a 100% surcharge on the additional days, regardless of the time of departure on the day.8 – The Zoo reserves the right to retain the accommodated animal at the end of the contract while any amounts owed remain unpaid. If there is no contact from the owner to collect the animal at the end of the agreed period, the Zoo will notify them. If the animal is not collected within the fifteen days following notification, the Zoo shall have the right to take the measures it deems necessary, preferably forwarding the animal to the Municipal kennel.9 – The animal's owner freely accepts the rules set out herein and undertakes to correctly fill in the client form, providing all the necessary information, including that of their substitute (the person who will collect the animal when it is not the owner themselves). Exotic species must be accompanied by the respective CITES certificate. ** High Season (Carnival, Easter, Summer and Christmas) Documents to be presented: ID card/Citizen Card/Passport, Animal's Vaccination Booklet.